Shipping and Returns
We deliver gift hampers all over Australia using Sendle and Australia Post.
All hampers are sent within 1-2 business days. Orders made on Fridays, Weekends and Public Holidays will be sent next business day.
We offer free delivery over $80, with a flat rate fee of $9.95 on all other others. We also offer express shipping for a flat rate of $14.95.
Please note, we do not send to PO Boxes due to the nature of some of our products.
Once your order has been placed, it can not be edited or altered, so please choose carefully before finalising your order.
Please ensure the correct name and address when filling out personal details, as we are not liable for any lost or undelivered parcels.
Once your order has been packed and sent, you will receive an email with the tracking number so you are able to track your hamper.
Delivery times can vary due to different circumstances (public holidays, holiday periods and severe weather) and these can extend the delivery time. If you need your gift box by a certain date, we suggest order in advance or choosing express shipping to aviod disappointment.
We are not responsible for any lost or stolen packages during transit, however we will do our best to asisst you in tracking your hamper and escalating it further should your hamper become lost.
All our sales are final. We do not accept any returns or refunds unless the products have been damaged. If your order has been damaged, please email us at firstname.lastname@example.org within 48 hours of recieving your Kowe Gift Box, with your deatils, order number and photographic evidence of the damaged goods.