FAQs

Products and Boxes

 

Can I swap out items for other products?

Every gift box in our Pre-Made Boxes has been carefully curated to suit different occasions. Because of this, you won't be able to swap in or out any products in the boxes. However, you can definitely create your own gift boxes through our Create Your Own selection to suit your needs!

Is there a gift card included in each box?

Absolutely! If you would like to add a gift card to your order, you can pick from our gift card collection and write your messgae in the notes box at check out, and we will sort out the rest!

Is there a minimum amount of products that I can order in my gift box?

No minimum amount! You can add any amount of products to your gift boxes.

What is my gift box wrapped in?

Each of our signatue white gift boxes are filled with filling and tissue to not only look amazing, but to also protect the products inside. Outside is wrapped with our signature white satin ribbon. Our gift boxes are sent in a outer shipper box with filling to further protect the box.

Can I place an order of products without ordering a gift box?

Absolutely! You can order just the products alone without the gift box, and will be sent in a normal shipper box, with each product wrapped for protection in transit.

What sizes are the gift boxes?

We have types of gift boxes that can choose from;

Our 2-Piece White Matte Gift Boxes are a great lightweight gift box for those that don't necessarily need a box for keep sakes but want something that still looks amazing! They come in two sizes:

  1. Mini Matte Gift Box - 160mm W | 160mm L | 100mm H
  2. Original Matte Gift Box - 220mm W | 220mm L | 120mm H

Our White Gloss Magnetic Gift Boxes are the perfect keep sake boxes, amazing for gifting on special occasions sauch as Birthdays, Anniversaries and even Bridal Party Proposals! They come in two sizes:

  1. Mini Gloss Gift Box - 240mm W | 210mm L | 60mm H
  2. Original Gloss Gift Box - 340mm W | 260mm L | 90mm H

My order is a gift, do you include any receipts in the order?

Don't worry, we won't include any receipts, packing slips or prices in any of our gift boxes. If you would like a reciept for yourself, a confirmation email will be sent to you after purchase with all details of your orders.

I would love to make a bulk order of gift boxes - how can I do this?

If you are looking to purchase multiple gift boxes to the same address, simply add each gift box to your order and proceed to checkout as per normal. If you are looking to send multiple gift boxes to multiple addresses, you will need to put through each gift box in separate orders. Alternatively, you can send us an email at kowegifts@gmail.com and we will get in touch with you to create the perfect gift boxes

Can you create corporate or event boxes?

Absolutely! If you are planning an event, or want to gift your employees with gift boxes to say thank your or celebrate an event or holiday, please email us kowegifts@gmail.com with your details, company, budget and what products you would like to incorporate. We will do our best to assist you with your enquiry!

 

Shipping

Where do you ship from?

We ship it from our little studio in South-East Melbourne.

How much is shipping?

Kowe Gifts have free standard shipping on order over $100. 

All orders under $100 have a standard shipping rate of $9.95.

We also offer express shipping for a standard rate of $14.95.

Where do you deliver?

We deliver to every part of Australia!

Can I send the gift box to a PO Box?

Yes we do!

How long after placing my order will my gift box be despatched?

We aim to dispatch orders within 1-2 business days after order has been made. Any orders made on a Friday, over the weekend, or a public holiday period will be fulfilled the next business day.

When will my gift box arrive?

It all depends on the destination - Orders can take anywhere between 1 to 5 business days with standard delivery. Please keep in mind that as we are based in Melbourne, deliveries to Western Australia, Northern Territory or more remote locations will take longer to be delivered. If you need your gift box by a particular date, we recommend order in advance or choosing Express Shipping at check out.

Can I order my gift box for a specific date?

At the moment with COVID-19 still impacting deliveries, we are unable to send orders for a particular date, as we can not guarantee they will be deliveried at the required date. Please consider ordering ahead of time to avoid disappointment or any delays, alternatively you can select Express Shipping at check out. 

My gift box is marked as delivered by the recipient hasn't recieved it?

Please double check your or your recipient's home, as it might just be hiding somewhere safe! 

If the gift box is no where to be found, please get in touch with us at kowegifts@gmail.com and we can help assist in finding where your gift box is.

I made a mistake with the delivery address, can I change this?

Please double check your addresses before placing your order, as we are not liable for any gift boxes that are not sent to the correct address. 

If you have realised you have made a mistake with any delivery details, please contact us as soon as possible at kowegifts@gmail.com so we can change the address before your order has been sent out.

 

Cancellations and Refunds

What do I do if one of my products was damaged?

We do our absolute best to make sure your gift boxes are packed with care to avoid your products from getting damaged. However sometimes this happens! If you find one of your products damaged during transit, please contact us within 48 hours of recieving your product at kowegifts@gmail.com or through our contact page with a photo of the product, and we will respond as soon as possible.

What is your refund policy?

Once an order has been made, the sale is final. We do not accept any refunds or returns, unless a product has been damaged during transit. Orders can not be changed as well once the order has been placed, so please double check your order before finalising your purchase.